YME Universe works vigorously to maintain the best customer service experience both in-store and online. Our staff is here to help you with any questions regarding care and fit, they have been thoroughly trained to know their craft and to offer the best service possible.
During special collaborations and limited-edition releases, we often have to use a raffle system in order to offer a fair chance to all our customers. When a special shoe or collection is about to drop, we will announce that a raffle contest is now open and from that point on you can drop by the store or register online for a chance to purchase. More information will be available in advance of the releases.
Please e-mail us at [email protected] for any questions or feedback.